Nicola Taylor-Dawson NIHR

Nicola Taylor-Dawson is the Senior User Centred Design Manager at the NIHR Research Delivery Network Coordinating Centre, where she works to develop public and health services that effectively serve the needs of diverse populations. With a strong background in service delivery and volunteer experience with marginalised groups, Nicola is passionate about ensuring that digital services are inclusive and accessible. In her presentation, she will share insights on how her team has prioritised the needs of underserved communities in the development of innovative digital services.

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